If you don't want to experience the worst customer service in your life don't rent from Thrifty.
I rented from them in LA in March 2014 and I got a charge in my CC of $40 for toll charges which were illegitimate. I disputed this on my CC back then (because Thrifty wouldn't want to remove the charge) and I have received today a collection letter!!
Please avoid them, worst nightmare ever. Tell others, it's the only way we can get our voices heard.
Car rental companies should not have the right to impose their rule over honest, paying customers, they should know better and treat customers with care and respect.
Review about: Thrifty Car Rental Car Rental.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Let the company propose a solution.