RA # YH014880-5, Smoker car vehicle # B830690 made my wife physically sick. We picked up in Glendale AZ with plans to drop off in Jackson WY. Once the air conditioner was turned (1 hour into our trip) on the smell was overwhelming. I called Thrifty while on the road. The nearest Thrifty location would be in Salt Lake Utah and we were to exchange the car there. We were told we should expect a credit for the one-way drop off fee.
Once at Salt Lake I was told they could not make a change in mid-contract and the credit would be taken care of at the Jackson airport. I have rented cars at the Jackson airport in the past and have always dropped them off at the airport. I was not told otherwise. My wife and I were in Yellowstone National Park that morning and had no cell reception.
Our flight was at 3:30pm Monday June 16th. I arrived 2 hours early and could not locate anyone from Thrifty. I finally located a Thrifty phone and the number was disconnected. Now what? I called the national number and was on hold for nearly 15 minutes waiting for someone to pick up. Finally a young lady answered (who I could barely understand). She simply said take the car back into Jackson and catch the shuttle back to the airport. I could have done this if the phone in the airport worked or I was told in advance. It was close to time to board the plane, what was I to do?
I finally reached the local Jackson office and was told to leave the car there and call them back with the location where I parked the car. It was full of gas when left but no one to show the gas receipt to.
OK, that's the beginning....
When I called the local Jackson Thrifty rental location I spoke with Jessie who identified himself as the manager. He was very condescending and disrespectful! He didn't care but gave excuses and no solutions. I was charged 2 drop off fees that he says was justified. He also charged me a fee to pick up the car at the airport which was less than 10 miles from their location in Jackson. As to a refund or credit for my wife's reaction to the smoke smell - forget it. This man should not have his job! He does a disservice to Thrifty.
Bottom Line: A refund is due since the first drop off was simply an exchange due to the car smell. A refund is due for the charge to pick up the car at the Jackson airport. A refund is due to the horrible smell we had to endure while driving from Phoenix to Salt Lake. If we had time I would have turned around and returned the car to the Phoenix location (5044 W. Cactus Rd. Glendale).
To add insult to injury – I left behind my personal Garman GPS in the center console of the car. When I inquired about it no one saw it. How very convenient! Never should anyone use Thrifty Car Rental if these issues are not cleared up.
Product or Service Mentioned: Thrifty Car Rental Car Rental.
Monetary Loss: $500.