Not resolved

On pick-up of a THRIFTY car at Munich airport on October 14 (res.code DTYKY7) a credit card 'reservation voucher' for Euro 1.000 was requested as security for the hired car. On check out on October 18 some miniscule scratches on a door were recorded that I never saw before (the hand-over occured in darkness).

Counter staff promised to investigate the matter and get back to me by e-mail. One week later I am still waiting, however, meanwhile Euro 1.000 were charged to my credit card without explanation. Even if these scratches could be blamed on my rental period, ( I disagree) the withholding of such a large sum that is totally out of proportion is unheard of.

Complaints to THRIFTY Germany by fax and e-mail remain unanswered.

Review about: Thrifty Car Rental Car Rental.

Monetary Loss: $1.

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