Auckland Airport, Auckland
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Update by user Jul 19, 2016

Following the review submitted below, I continued to make contact with Thrifty Rentals by email and phone.Even the head office, head of complaints failed to reply.

Through the BNZ (on my behalf) a request was made for them to justify the charge on my credit card.

To that they also did not respond and the charge was finally reversed.Following the reversal, Thrifty still had the option to challenge to challenge the reversal, guess what they never did!

Original review posted by user Jan 18, 2016

In brief -

1. I hired and returned an undamaged vehicle to Thrifty Car Rentals.

2. I photographed the vehicle thoroughly upon its return as evidence.

3. More than 2 days after the return they emailed to say I'd damaged the vehicle and charged my credit card for the damage.

4. Understandably I have strongly disputed this and provided the photographic evidence.

5. Over the last 3 weeks I have visited their premise, phoned them and sent emails to various Thrifty email recipients. NOT ONE SINGLE REPLY!

6. Photos attached of the returned vehicle.

7. You decide.

Review about: Thrifty Car Rental.

I didn't like: Total failure to respond to any communication.

Review #773195 is a subjective opinion of a user.

Discounts and Special Offers
Billing Practices
Customer service
Diversity of Products or Services
Reason of Review / Monetary Loss Poor customer service / $468
Preferred solution Full refund

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Just some advice. Take more and detailed pictures

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