Thrifty Car Rentals New Zealand - Are they corrupt???

Update added by user Jul 19

Following the review submitted below, I continued to make contact with Thrifty Rentals by email and phone.Even the head office, head of complaints failed to reply.

Through the BNZ (on my behalf) a request was made for them to justify the charge on my credit card.

To that they also did not respond and the charge was finally reversed.Following the reversal, Thrifty still had the option to challenge to challenge the reversal, guess what they never did!

Original review posted by user Jan 18

In brief -

1. I hired and returned an undamaged vehicle to Thrifty Car Rentals.

2. I photographed the vehicle thoroughly upon its return as evidence.

3. More than 2 days after the return they emailed to say I'd damaged the vehicle and charged my credit card for the damage.

4. Understandably I have strongly disputed this and provided the photographic evidence.

5. Over the last 3 weeks I have visited their premise, phoned them and sent emails to various Thrifty email recipients. NOT ONE SINGLE REPLY!

6. Photos attached of the returned vehicle.

7. You decide.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Diversity of Products or Services
Billing Practices
Discounts and Special Offers
Customer service

  • What I liked
    • Anything positive was overshadowed by negatives
    • Anything positive was overshadowed by negative
  • What I disliked
    • Total failure to respond to any communication

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Thrifty Car Rental
Review category
review #773195 by

Author wants to be contacted by the company. Learn more

Had an experience with Thrifty Car Rental? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Jan 20 #1098017

Just some advice. Take more and detailed pictures

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Thrifty Car Rental. However, many companies do monitor reviews on our site.

You were reading a complaint about Thrifty Car Rental.
Filing a new complaint about