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I hired a car on thriftycars4rent website for Orlando airport on the website it which clearly states all insurances included etc. Upon arrival I was asked at the desk if I wanted extra insurance which I declined and was then asked to sign for the rental agreement on the blank screen, after signing this I got a copy of the agreement which states $515 charge for extra insurance which I did not agree to.

Thrifty are conning robbing people. There customer service is poor and they just say well you signed for this, no I signed the rental agreement after making it very clear I did not want extra insurance.

I will never use again this company anywhere! Hertz Dollar or Thrifty

Product or Service Mentioned: Thrifty Car Rental Car Rental.

Reason of review: Poor customer service.

Monetary Loss: $515.

Preferred solution: Full refund.

I didn't like: Poor customer service, Dishonesty, Illegal pricing practice.

Company wrote 0 private or public responses to the review from Jun 01, 2017.
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