I hired a car on thriftycars4rent website for Orlando airport on the website it which clearly states all insurances included etc. Upon arrival I was asked at the desk if I wanted extra insurance which I declined and was then asked to sign for the rental agreement on the blank screen, after signing this I got a copy of the agreement which states $515 charge for extra insurance which I did not agree to.
Thrifty are conning robbing people. There customer service is poor and they just say well you signed for this, no I signed the rental agreement after making it very clear I did not want extra insurance.
I will never use again this company anywhere! Hertz Dollar or Thrifty
Product or Service Mentioned: Thrifty Car Rental Car Rental.
Reason of review: Poor customer service.
Monetary Loss: $515.
Preferred solution: Full refund.
I didn't like: Poor customer service, Dishonesty, Illegal pricing practice.