Thrifty Car Rental

I would write this to them, but no e of their contact info works!

I am extremely frustrated by the lack of an option to speak to someone concerning the inept renting of a car. It is difficult for me to believe that you actually stay in business with this behavior toward your clients.

***on Feb 5 I waited on a 45 minute line to pick up a PREPAID rental that was paid on my Visa credit card.

***in between when I made the reservation and the day of pick up, I was issued a new card (new number, not new account) due to fraud on my card.

***when we finally got to the desk the representative wanted the card it was booked on and would not accept the new card.

At this point the old card was DEAD, but he insisted. There was nothing he could do. He gave us a Thrifty pamphlet with a few phone numbers in small print on the back page and said to call. HA!

There was no person! It was an advertisement for some type of life alert pendant and when I hit #2 which indicated I did not want more information, I was disconnected - THREE TIMES!

Then the agent (who said he was the supervisor!) told me to call the small print worldwide number. I actually did this! Of course, there was NO option to speak to a person.

Now we had wasted another 45 min to an hour because every time we went back to him from the CORNER where we were making the calls, we had to wait for his present transaction to be completed.

THIS MAN HAD NO NUMBER TO CONTACT THRIFTY OR HERTZ OR ANY PERSON ABOVE HIM.

*** We rented another car with my husbands credit card.

***at the hotel I finally found a number where I could TALK to a person.

That person said I would be refunded my prepaid money ($361.18) in the next 7-10 business days.

***on 2/6 I was refunded $163.45 instead of $361.18.

(Hertz # 0103002 on credit card)

This was a nightmare of wasted time and frustration. I would never have thought that THRIFTY and HERTZ (and whatever other unfortunate company is under your umbrella) could possibly make so many errors and fail to correct them when contacted.

PAID $56.64 MORE THAN WHAT WAS SHOWN DURING BOOKING. We booked through Thrifty for one day and paid $39.93 at the time of reservation and was due $19.6 at time of rental.

We extended the rental for one more day and paid &16.71 and was due $59.76 at time of rental. So total was $136. But they charged us $136,$39.93 and $16.71 which would be total of $192.64.

I called customer service and said that they told me that $56.64 was tax but how can they overcharge me $56.64 when on receipt it is shown $136 and when reserving, it is shown that total would be of $136? Can someone SUE THRIFTY for overcharging than what was shown during reservation and claim later that it was tax?

Returned vehicle to Las Vegas return center. When I parked it took ten minutes before anyone showed up.

When they did, they asked me if I had all of my thing and I said yes. She said just go because they had three lanes to process. So I left unknowing I still had the key fob in my pocket, which I discovered while going through the airport security check point. Once I cleared security I attempted to contact Thrity customer service which I now know is a joke.

My wife also attempted to find out the best way to return the fob. No way to talk to a person to get the answer. Attempted to contact the rental center I rented from same issue. No way to talk to a real person.

Nothing on there rental site telling me how to return the fob. Also talked to a representative at my airport when i landed. They yold me to contact the facility i rented from. Again no help.

I finally found a site on Facebook where I could send a message. Didn't here back until the next day. They give me an address to send it to but they stated it had to be received no later than 24hrs after I returned the car. Because of the lack of information and not being able to talk to a representative, it was impossible to meet that time line.

I over nighted the fob they receved which they received 18 hrs past the deadline. It cost me 54 dollars to Ship it. No refund for any of it and no compassion for me having to leave the hospital while my wife was having surgery to mail the fob. I was also charged an extra day because I picked up the car at 3:50 and returned it at 5:50.

I didn't have a problem with the charge but they didn't count the extra day as a start time for the return of the fob.

I will not use any of these companies in the future. *** poor customer service and no way to talk to a real person when you have an issue.

K759403**** is the confirmation number, car delivery was refused by your representative so I have no confirmation number. Completely unprofessional during this process, refused credit card previously honored, requested second charge for security deposit (both charges reflected as paid) then called airport police when I requested his name to lodge complaint.

Sheriffs insisted that he provide his name for this purpose (Robert). Then Robert refused to transfer the keys to the vehicle for which he already took payment and for which I had already signed rental agreement. No other options for rentals were then available at the airport and all standalone stores were closed ((8 pm). I was finally able to locate a UHaul truck with web assisted rental access by 11:30pm and arrived at my destination by 3am, at which point I could not check in to my hotel and slept for 2 hours in the cab at a Walmart parking lot before finding a gas station bathroom in which to make myself presentable for a 7am meeting.

The new expense of Roberts action was over $400, not including the cost of fuel for a 15 foot moving truck. I understand that the labor market is tight and staffing is difficult, but as a guest facing Representative of Thifty, Robert is doing your company a disservice. Furthermore, I was informed by Robert that both charges would be reversed immediately.

It has been 36 hours and they have not been reversed. Please respond when you are able

Will never use Thrifty again. Found what I thought was a great weekly rate.

Upon pickup, told it was an EV. No mention prior. Upgraded car to gas only vehicle.

Had originally booked a week but upon arrival, I had to change to 3 day rental because not sure if I was staying all week for work. Told three times that I could extend to full week at same rate.

But when I called during the week to extend to full week, they charge me full rate for another 5 days on top of 3 days already paid! Escalated Customer Service never called me even though promised to call 24-48 hrs after I complained.

Horrible service! No integrity.