Thrifty Car Rental Reviews and Complaints
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Issues
resolved
213
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$46.4K
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losses
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What was your experience with Thrifty Car Rental?
Customers don't like
- Customer service
- Was charged more than twice the estimate
- Unfair billing
Customers like
- Vehicle
- Price
- Good car
I had a very terrible financial experience with thrifty car rental at St. Paul Minneapolis airport (terminal 2) in Minnesota. Everyone is not financially potent. A customer may have just enough to do the rental and keep few dollars on hold until vehicle is returned....
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After booking the car in August 2017 for a pick up date of April 1, 2018 we had went to the South Beach location only to find out it had moved. After finally locating the new location, the location was closed and we were unable to obtain our car. We contacted Thrifty...
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I didn't like
- Substitution car
- Horrendous customer service
- Appalling customer service
They r scums and charge ppl for fun they r thief’s I never seen poor customer service and horrible ppl in my life they r crafty who lie and treat ppl bad I hired a car was told to take cover was sent check list by email only new when I went to give car back no one told...
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Rented car was checked by in educated guy told me all good I took care of car with my life and when I got back scums said I’ve damaged alloy wheels They didn’t check car 100% when they give only check 100% when you take back they take extra fees covers which r useless...
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He had the car 7 days 3 weeks ago. Yesterday he go charge a whole month.He had someone with him that saw the whole one of your worker scan the car. Then they asked if they had to go in and he said no you guys can go.We have a wonen that will take to the botton of it...
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Thrifty Car Rental - Stupid policies
I was unable to rent due to not having a credit card, dispite be a decorated military veteran paying cash but i guess that doesnt mean anything anymore
Weekly rental wanted to drop early over 100 more to drop car off early. Thrifty said basically tough luck and offered no help. Will never rent from this sorry company again. I was not told of the rate hike early drop off fee and if you change your contract there is...
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Double charges for insurance that was prepaid for, when at the rental office they would not release the car unless I gave a credit card to which they "held" Over $1,000.00. Its been 4 weeks now and still have not had my money returned to me even there is pic of no...
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Product
I didn't like
- Not returning the money that was held for no reason
- Bait and switch marketing ploys
- Holding back a double deposit
I rented a car last one week ago (sep 1) and dropped my smartphone onto the floor of the passenger side as soon as I returned the car (sep 4). I registered the lost items on their lost and return website but nothing happened so far. The company is still saying they...
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I liked
- Rental was successful
I didn't like
- Too much taxes
- Poor after-sales service
- Poor customer service
Similar to Thrifty Car Rental
Reserved a car from holidaycars.com and reserving a car from Thrify, w/ the extra coverage and insurance paid up front online w/receipts to prove it. Meanwhile when going to pick up the car I was informed that no car would be released to me even thought the insurance...
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How has the better business bureau not shut this place down???