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New Reviewer

Charges

Thrifty Car Rental - Charges
Thrifty Car Rental - Charges
Thrifty Car Rental - Charges
Thrifty Car Rental - Charges
This will be my last experience with this organization. The lack of professionalism and access to service was by far the worst Ive encountered. Upon arrival I was offered an upgrade by Mr. John which I accepted. We informed the representative that no roadside would be...
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ID
#3816023 Review #3816023 is a subjective opinion of poster.
Location
Naperville, Illinois
New Reviewer

Not satisfied with the treatment of the company

Thrifty Car Rental - Not satisfied with the treatment of the company
Not satisfied with the treatment of the company I was overcharged with fuel prices And now I cannot talk Ill reach out to anyone to talk to but a computer this is unsatisfying that I would have to go through so much just take care of a problem that you created for me so please contact me back ASAP

User's recommendation: Make sure someone check you in don’t just leave the car.

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ID
#3869052 Review #3869052 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$95
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Rude service

i rented a car in phl, the rudest counter personal and the worst customer service, also when returned after 4 weeks they charged me $200. for cleaning the car from sea sand when we found food and a pizza box under the seat from person before, also wife is not free to drive when "all" other rentals that i rented wife is free.
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ID
#3867824 Review #3867824 is a subjective opinion of poster.
Location
Brooklyn, New York
Loss
$200
Preferred solution
Full refund

Everyone had to wait for their cars

After signing the contract, the agent held onto my contract and told me at that time that I would be waiting at least 45 minutes for my vehicle. There was no explanation as to why.There were not enough staff to clean vehicles. We waited over two hours. There were still 20 customers in line making contracts with this company not knowing that they would have to be waiting this long. Some of the customers were elderly as am I. After getting a little pushy, we were directed to hertz Rent-A-Car. After some gentle prodding, one lovely lady it hurts assisted us to upgrade to available cars.
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ID
#3817056 Review #3817056 is a subjective opinion of poster.
Location
Mill Valley, California

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New Reviewer

Charges

Thrifty Car Rental - Charges
Thrifty Car Rental - Charges
Thrifty Car Rental - Charges
This will be my first and last transaction as a Thriftys customer. I was charged twice, unsold, and given the runaround. I was offered an upgrade at check-in which I accepted and paid for but when I went to retrieve the upgrade vehicle from the garage none were...
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ID
#3816071 Review #3816071 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Dollar Rent A Car Car Rental
Pros
  • Location
Cons
  • Skimmed my credit card
  • Accessibility to customer service
  • Agent made the promises but cannot delivery
Loss
$935
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I have been waiting more then two hours name a Peter Noel

Was told they were cleaning vehicle and would be 49 min to 1 hr at Myrtle Beach location. 30 min to 1 hrs already 2 hrs plus
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ID
#3809380 Review #3809380 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • Vehicle
Cons
  • Can get a car
Preferred solution
Deliver product or service ordered

I have extra charge

At July 6 when I go pick up my car from ohare Airport (thrifty car rental). I showed my ID and my credit calrd and my own full- cover insurance for the rent a car . And I told the employee I have my cover insurance but he still charge me 159 and 96 cent for the insurance. My question is is thit's a stuff try to make some bones for himself.
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ID
#3782512 Review #3782512 is a subjective opinion of poster.
Location
Chicago, Illinois

Terrible service. After spending the entire day from 3am traveling----Thrifty Car Rental in the Dallas Fort Worth treated us terribly. The young male that repped this company should be fired.

My wife used her credit card to secure the vehicle. They said they needed my license and a credit card...and I only had a debit card with me. They were rude and obnoxious and refused to help after my wife asked to see a manager.

User's recommendation: DO NOT USE THRIFTY CAR RENTAL IN DALLAS FOR WORTH AIRPORT.

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ID
#3742393 Review #3742393 is a subjective opinion of poster.
Location
Iron Mountain, Michigan

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Verified Reviewer
New Reviewer

Overcharged on Toll admin fees

When we rented from Thrifty in California this June 2022, we were not told that there would be admin fees of $60.00 on top of toll road charges. It would have been nice if they gave you an opt out on this. I knew perfectly well how to log on to the toll roads website...
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ID
#3704517 Review #3704517 is a subjective opinion of poster.
Location
Santa Ana, California
Pros
  • Price if pre booked online
Cons
  • Crooked additional charges
Loss
$60
Preferred solution
Apology

Unable to reach company

There is not one number that connects someone to a customer service agent All calls are dropped immediately

User's recommendation: Don’t use Thrifty Car Rental.

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ID
#3658566 Review #3658566 is a subjective opinion of poster.
Location
Studio City, California
New Reviewer

Follow up on complaint filed on May 31, 2022

Update by user Jun 03, 2022

This the second attempt to resolve this current issue and would appreciate some form of clarification.

Original review posted by user Jun 03, 2022
In reference to reservation number: K0881****F6, I am requesting a review as well as compensation for the inconvenience and hazardous condition attributed to the car...
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ID
#3634739 Review #3634739 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Pros
  • Reasonable rate
Cons
  • Rental failed to meet standards
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have used your service for many years but after this process I will not be a customer anymore one of the worst customer service I have ever experienced with this company

I waited 2 hours or more for a car that I reserved coming home for an emergency I believe that the service site needs both more personal and a better direct support service after this I don't believe that I will consider your services anymore along with my wife and family

User's recommendation: Maybe seek out service from a company that has business and customer service focus.

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ID
#3602671 Review #3602671 is a subjective opinion of poster.
Location
Memphis, Tennessee
Cons
  • Numerous phone calls to get resolution
  • Poor service
Preferred solution
Let the company propose a solution

Unprofessionalism within the company

To whom it may concern, I am sending this in email in regards to the unprofessionalism that I experienced yesterday evening when picking a rental car that I had reserved. For starters, I reserved a Chevrolet Suburban because it is large enough for my entire family and...
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ID
#3549045 Review #3549045 is a subjective opinion of poster.
Location
The Bronx, New York

To make the public aware of things to look for when renting before leaving the rental car company..

We just rented from Thrifty at Sky Harbor. Contact said full gas tank. Only 1/4 full. Also very low tire pressure right back tire and had to fill several times while I had the vehicle.

User's recommendation: It is always best to check out the fuel, tires etc before leaving the rental center as the vehicles are not always maintained as they should be.

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ID
#3534047 Review #3534047 is a subjective opinion of poster.
Location
Sacramento, California

SCAM experience

Read the first 10 reviews. Catherine is right. SCAM COMPANY. They know you are unfamiliar with the area and they rip you off. One of the worst experiences Ive ever had when renting a car through Southwest. After a 12hr day of travel, I was ready to get my car and go....
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ID
#3521823 Review #3521823 is a subjective opinion of poster.
Location
Placerville, California
New Reviewer

Extend rental

Thrifty Car Rental - Extend rental
I been trying to call 4 day to extend rental because I drove to Marilyn because my grandmother was Hospitalize But I cannot get in touch with anybody
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ID
#3519233 Review #3519233 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
Let the company propose a solution

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