Thrifty Car Rental

Without a long explanation, both times that I called customer service I was satisfied.

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style="background-coloI felt that I was overcharged on my bill for lack of a better explanation of charges from the West Palm Beach Office. When both reps heard my complaints adjustments were made and I was then satisfied.

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style="background-coloIt seems that the rental agent never clearly explained the additional charges I was assessed during the initial rental process, and She failed to tell me about the upgrade charge. I thought the car I chose would be in the same rental class, but it was not in the same rental class.

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style="background-coloThe people I spoke to adjusted my bill, to my satisfaction, and my wife and I were very happy with the resulting new price.

Filed a complaint w/Thrifty because they didn't have a car I reserved and instead downgraded us to a smaller car that wasn't suitable for our drive, while still charging the larger car's fee. I requested later they take the car back and upgrade us to something larger at the same cost as the original reservation for our 500-mile interstate hwy trip, but instead they closed the case with only an explanation of why it happened w/out an offer to help.

Things got worse when we stepped out the next day at 7 a.m. to begin our trip to find the right rear tire was flat on the small Chevy Trax we were given. Turned out ALL 4 tires were heavily worn/dry rotted, BADLY cracked on the sidewalls and between the tread (see pics). I called the CS number and was told they would replace the car if we took it back to BNA.

I changed the flat and we drove to BNA to exchange where they charged us $7 for the fuel for the 10 miles we drove their defective car! We needed to be in Durham, NC by 7pm w/it being an hour ahead, so we were already late. I hoped Thrifty would restart our rental time due to the trouble/loss of time, but they did not. We noticed that later when nearing the end of the day after completing our task in Durham, so we rushed to RDU to return it by 8 pm getting there 5 minutes past the 30-minute grace period, for which they charged us an extra hour fee.

The fuel charge was going to be over $10 per gal (!), despite the BNA office charging $3-$4 per gal if not filled, which is why we didn't take the time to stop for fuel. The check-in guy there was kind enough to give me a break on the fuel, but still charged for the extra time on top of the gas cost from that morning. I had to explain the whole situation for him to give me a break on fuel. I appreciated that, but the whole thing stunk and was made worse by Thrifty not being gracious by adding extra charges and not restarting the rental time that morning when given the replacement vehicle.

All this after the initial rep at BNA wouldn't admit they were out of our reserved car, instead beginning the interaction by trying to upgrade me to a more costly "more comfortable vehicle" W/OUT telling me the real issue. He finally admitted they were out of that size when I asked where it was. He offered only the small Chevy Trax at my same reserved price while claiming it was mid-sized like a Nissan Rogue - which was untrue! I would've been fine with a Rogue-sized car, but instead, we got a compact with high miles and dry-rotted tires.

It felt like I was dealing with sleazy used car salesman trying to snooker me with premium car deals/add-ons that amounted to more than our initial reservation cost. All this could have been avoided if they'd been as nice as Avis car rental at DIA in March, when we arrived to find the Toyota RAV4 reserved was depleted, so they upgraded us without question and at no ex charge to a larger, more expensive Toyota 4Runner. Avis was out of cars at BNA, which is why we had to rent from Thrifty.

We did FINALLY get the car we initially reserved, but only after all of that chaos, really bad customer service, and a super dangerous first car. Very, very bad business!

I was charged for upgrades that I never requested. I got 3 different toll free numbers from Thrifty website which were useless, because all it does, is give you prompts that are of no help at all.

You will never get to talk to a live agent, which I think is done purposely. This is probably done intentionally so the customer gives up from frustration and stops pursuing his or her claims.

I will no longer rent from Thrifty, and make it a point to let other individuals know of Thrifty's horrible service and unscrupulous billing tactics. I will make sure to get this info out to all social platforms, so hard working individuals are not taken advantage of.

Your company is a disgrace

Picked up the vehicle, drove it out of the property got on the expressway to notice that there was a musty, moldy smell as I started to drive the passenger floor was extremely wet turned out there mustve been some kind of leak into the car having all allergies I was unable to drive the vehicle due to an allergic reaction. I did reach out to this company.

Unfortunately, their prompts only give a few options to call somebody in case of an emergency, its a car was an accident. If theres a motor malfunction when I finally reached somebody the next day there was an option to return the car or bring a different car and unfortunately, I was already in a different vehicle and would not be able to get back to that location so I just returned the vehicle that following a with a limited mileage usage

At Melbourne, Florida, Thrifty, located at 1 Air Terminal Pkwy, Melbourne, FL 32901, I've had multiple unpleasant experiences which most importantly involve Thrifty overcharging me with hidden fees that are not disclosed at the time of rental and charging me duplicate toll charges. First, in 2022, Thrifty duplicately charged me for tolls, meaning I was double charged for every toll that I went through.

Days after returning the vehicle, I then had to go through my credit card records and dispute with Thrifty, which took me several hours!

Then again in 2023, when I rented a vehicle, I asked the clerk if there was unlimited mileage and she said 'yes.' I then drove the car to the next state, which was only a few hundred miles away, and I was charged an extra $250! I will never use Thrifty again and I will recommend to everybody that I know, or anybody that I can get to listen to me, to never use Thrifty Car Rental if they value their money.

I rented a car thru Thrifty via Priceline. The total was$ 137.41.

I decided to add a day to my rental and was told I had to do this at the Thrifty counter, which I did. Upon returning the vehicle, Thrifty charged me $354.56. They charged me for TWO days at $85.46 and an "upgrade fee" of $235.00. I never requested an upgrade of any type & returned the car at the proper time and date.

I called every number I could find for this company and nobody answers at any of them. All they do is refer you to Facebook or Twitter. Screw that.

I contacted my credit card and disputed the charge. Any suggestions about how to deal with my cc would be great!

#1 DO NOT RENT WITH THRIFTY USE LITERALLY ANYONE ELSE #2 If you must rent with Thrifty when you pick up your car DO NOT SIGN ANYTHING!!! ( also record any and all interactions with their employees) When picking up my car at PDX I was asked by the clerk if I would like to add insurance which I declined.

I was then told my card would be charged a deposit that would be held until the car was returned and then it would be released. I was told to sign here to acknowledge the deposit being held until return. According to Thrifty I was actually signing for the insurance which I had just previously declined. Now I have a $277 charge they refuse to refund.

Apparently this is common practice for the crooks. https://community.clark.com/t/thrifty-car-rental-scam/922

Thriftys website does not indicate that a manager special may include electric vehicles (bait & switch approach) which Orlando does not have the infrastructure to fully support. Upon learning that my manager special was an electric vehicle, I hesitantly upgraded to a full-size car, and verbally declined the LIS coverage at the counter.

This transaction was made after a 50 minute wait in the queue at the Thrifty check-in desk After arriving at our destination & and reviewing the Thrifty Rental Agreement documentation, the additional LIS coverage charge was discovered. After several frustrating attempts to contact customer service at the numbers provided on the paperwork, the only possibility of speaking with an actual agent was to contact corporate. I was told that the only possibility of addressing this concern was to return to the airport Thrifty desk, which was not convenient nor close to my location. When returning the vehicle, and speaking with personnel in the return area, it took a hour to rectify the charge, and the time of our flight departure was quickly approaching.

During this time, the Thrifty employees were being inundated with myriad complaints from various customers regarding issues with their rental cars.

In addition, I was charged for both the original rental price of $440.02 & 317.02 and this error has not been rectified after several communications with Thrifty Customer Service. I am accruing bank fees for an overdraft of $440 on my account

I rented a car on October 5th until the 7th. I paid with my debit card and they charged me $718.00.

The rental was $218.26, but they required a deposit of $500.00. I've been checking my bank account every day because they told me that on the same day I returned the car, the $500.00 would be credited back to my account. However, this did not happen; instead, they charged me an additional $188.87 and I don't know the reason for it. So now, my account is overdrawn by $188.87.

I need this to be resolved immediately since I never agreed to any additional charges when they were very sneaky to keep my $500.00. I want my money back, plus the money for the overcharge.