
Thrifty Car Rental
Thrifty Car Rental Overview
Thrifty Car Rental has 1.6 star rating based on 349 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Thrifty Car Rental to a friend or colleague.
- Rating Distribution
Pros: Price, Car was ok, Vehicle.
Cons: Customer service, Poor customer service, Appalling customer service.
Thrifty Car Rental has 1.6 star rating based on 349 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Thrifty Car Rental to a friend or colleague.
- Rating Distribution
Pros: Price, Car was ok, Vehicle.
Cons: Customer service, Poor customer service, Appalling customer service.75% of users think that Thrifty Car Rental should improve its Customer Service.
63% of users say that they won't use Thrifty Car Rental in the future for similar services or products.Recent recommendations regarding this business are as follows: "UBER, it would be cheaper then being charged $100 a day.", "Do not use thifty", "Maybe,butAsk the right questions about returning costs hidden costs", "*** no", "Always make sure someone checks you out".
Most users ask Thrifty Car Rental for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Looking forward to getting back my refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Over charged



- Charges
Preferred solution: Price reduction
User's recommendation: NEVER fall for their "Cheap" service.

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lack of Staff and Cars
- I was on vacation for five days without a vehicle
Preferred solution: A free rental of any size car of my choice
User's recommendation: Do NOT rent from this company
Bna - airport - 25 people in line - 1 desk rep at thrifty!!!!
User's recommendation: Go with a different rental company

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Overcharged for rental and was told they can’t help me
- Terrible customer service
- Rude agents
- Very long lines
Preferred solution: Full refund
User's recommendation: Do not rent from Thrifty and if you do - make sure they give you a copy of the contract and explain all the charges!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Cobro incorrecto
- No tienen a nadie que habla espanol
- Que pague por una guagua y me querian dar un carro
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Displeased with the car and safty issues
- Price
- Delivering on promise
Preferred solution: What I paid for.
User's recommendation: Don't do it.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Misinformation & Horrible Customer Service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Damage in rentes car
- Cheap
- Lack off serviceand care for customers
Preferred solution: a solution as discussies in the phone. i am driving with a broken windshield and kids in the car.
User's recommendation: Try another company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Flat tire
User's recommendation: Check your tires three hundred bucks
Tire issue
User's recommendation: Don't use Thrifty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charged
They basically did a bait and switch on me and after waiting like two hours to get to the rental counter I was just anxious to get my car and go, I should have paid more attention on the details,. I did have a quote from Expedia that I thought would be upheld but no!, I did stop the deposit payment to Expedia but my rental fees still added up to over double of my original quote.
- Too many to list
Preferred solution: Price reduction
User's recommendation: Don't fall for their tricks, be clear what your getting before leaving te counter!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complain about unfair upgrade
- Good prices
- Bad customer service
Preferred solution: Price reduction
User's recommendation: Do not Rent at Thrifty/Chicago
I am calling four days and can’t get my rental close out
User's recommendation: I can’t recommend them to Thrifty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Fraud thrifty
- After charges
Preferred solution: Price reduction
User's recommendation: Go elsewhere
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ABSOLUTELY