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My sister rented a car on (nov11) and returned it on (nov 15) in Jacksonville i pr oceeded to go into the airport and I noticed that my cellphone was missing and at that point decided to report it to thrifty on their website later on that day after finding out that our...
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Company wrote 0 private or public responses to the review from Nov 22.
2.6
I liked
  • Car was ok
  • Vehicle
I didn't like
  • Poor after-sales service
#1405901
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I went online to rent a car and put specific dates in to get a price... Of course I do price comparison on other sites but Thrifty gave me the best deal. I needed it from 10/22-10/25. I been renting cars a lot lately so I know to make sure all my info is correct...
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Company wrote 0 private or public responses to the review from Oct 22.
1.9
I liked
  • Car was ok
I didn't like
  • Poor communication and unintelligent uncaring manager
  • Numerous phone calls to get resolution
  • Horrendous customer service
#1386942
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My husband and I rented a car from Fort Myers, FL. The agent proceeded to tell us that we could have saved money by using AAA as the booking agent since a second driver was free, but wouldn't redo the rental agreement. Then, the car smelled like smoke, had dirty...
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Company wrote 0 private or public responses to the review from Sep 11.
#1352731
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Thrifty Car Rental - Car Rental

I reserved a car through Hotwire to be picked up on Friday August 24 at LaGuardia Airport and when I got there I realized I had typed in the wrong city as I did it online. Thrifty customer service rep would not work with us to get the car, so needless to say we were stranded until Hertz came to our rescue with little notice and we were able to get a car. I believe Thrifty could have worked with us
Company wrote 0 private or public responses to the review from Aug 28.
1.0
Details
Customer service
Location
Product or Service Quality
#1340472
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Thrifty Car Rental - Stay away from Shifty Thrifty! Crooks!!
I rented a car for a day from Shannon Ireland to drive my son to Galway Ireland to study abroad. I did a check of the car and saw no dents or visible scratches, but did not apply a magnifying glass. I had NO INCIDENTS with this vehicle! Upon return of the vehicle, the...
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Company wrote 0 private or public responses to the review from Aug 14.
1.8
I liked
  • Car was ok
#1329170
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Thrifty Car Rental - Horrible company

Rented with my debit months ago. Went to pick up the car and they denied me due to a credit check. They then refuse to refund me because I don't meet their credit criteria. Which the manager couldn't tell me what was required even.
Company wrote 0 private or public responses to the review from Jul 18.
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1306891
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I was quoted 750 for the weekly rate but charged 1450... I was never told there was a mileage cap. Only thing the guy asked me is where I was headed. He never asked if I was traveling anywhere else that week. The only other questions I was asked is if I wanted...
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Company wrote 0 private or public responses to the review from Jul 13.
1.0
I didn't like
  • Was charged more than twice the estimate
  • Illegal pricing practice
  • Unfair billing
#1302620
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purchased 8 day rental because my car was being shipped and they thought it might take that long. Car came in early but thrifty said you cannot change dates once you take the car. You purchase a week you have to pay for a week even if you bring the car back early. They...
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Company wrote 0 public responses to the review from Jul 10.
#1300090
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I rented a car at logan airport boston to tour my daughter for 3 local colleges in town, I knew I need a car for 1 day and 3 hours, my daily rate was $58 per day, and I double checked and confirmed with Norman who was the agent rented to me and he said yes, yes, an...
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Company wrote 0 private or public responses to the review from Jul 08.
1.0
I didn't like
  • Agent made the promises but cannot delivery
#1298359
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3 days on Maui. Spent 2 hours of it with 50 others at Thrifty checkout. Why? They oversold their fleet and couldn’t clean cars fast enough as they were being returned. We all begged to take unwashed cars, but on-site management wouldn’t allow it. Dollar representatives...
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Company wrote 0 private or public responses to the review from Jun 16.
#1281260
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