Foday B N

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 Verified Reviewer | map-marker Fort Lauderdale, Florida
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#5361002 
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Looking forward to getting back my refund

I reserved a car and I was unable to pick it up because my card wasn't working with your system during pickup time
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Loss:
$103

Preferred solution: Full refund

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April W Suk

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 Verified Reviewer | map-marker Phoenix, Arizona
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#4820827 
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Over charged

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1.0
Thrifty Car Rental - Over charged
I was quoted a mid size car at $45.89 a day, ×'s 4 days = $183.56. They charged my card $936.64!!!. When i arrived they had one vehicle available, an electric one. The guy working said "you don't want that" and ran to get another one from the drop off ones. It was VERY dirty, stains on all the seats from wheeled luggage, food stains on driver seat, etc. I myself washed EVERYTHING, so much for their Covid protocol!!!. Then they charged me "Outside Washing" $400.00. How the *** does that even make sense???. Besides everything extra they charged, I would NEVER recommend this "Cheap" car rental Angry Angry Angry .
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Loss:
$750
Cons:
  • Charges

Preferred solution: Price reduction

User's recommendation: NEVER fall for their "Cheap" service.

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1 comment
James D Xfi
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#2369790 
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ABSOLUTELY

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Mia S Jvk

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 Verified Reviewer | map-marker College Park, Georgia
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#4765359 
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Lack of Staff and Cars

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1.0
Thrifty Car Rental - Lack of Staff and Cars
Thrifty Car Rental - Lack of Staff and Cars
Thrifty Car Rental - Lack of Staff and Cars
My reservations was made on May 17, 2023 and my confirmation number is K495234****. When we arrived to Thrifty/Dollar customer service line at 12:40 am after I flight was delayed, it was pure chaos, there were hundreds of people in line waiting on cars. After several minutes in line the manager informed us that they were short of staff and cars. He informed us at that time he was not sure if they were able to accommodate the masses of customers with reservations. After waiting and waiting my husband and I left. My husband returned the next morning, same issue, this time the staff while on standing at the counters with the masses of people waiting in line for cars they did not have. At this time Thrifty was waiting for the return of rental in order to accommodate the masses of reservations. This is poor business practice as well as customer service. This customer reserved to many cars and were not able to fulfill their obligation to customers. I NEVER was able to get a car and had to spend my vacation without a car because this company dropped the ball.
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Cons:
  • I was on vacation for five days without a vehicle

Preferred solution: A free rental of any size car of my choice

User's recommendation: Do NOT rent from this company

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Anonymous
map-marker Louisville, Kentucky
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#5039699 
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Bna - airport - 25 people in line - 1 desk rep at thrifty!!!!

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2.3
Thrifty Car Rental - Bna - airport - 25 people in line - 1 desk rep at thrifty!!!!
25 people in line at Nashville airport. One lady employee only working - and she chatted endlessly with each customer as if there was no one waiting. For Gods sake!! Get cars to people so they can get to special events associated with travels! We reserved mid size she asked if we wanted a tiny volt car??? Took an hour of waiting - we were 3rd out of 25. Many are likely still waiting in line - many hours later!! Terrible experience!!! Photo was before many more customers showed up!!!
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User's recommendation: Go with a different rental company

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michael r Fsk

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 Verified Reviewer | map-marker Orlando, Florida
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#5090482 
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Overcharged for rental and was told they can’t help me

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1.4
Thrifty Car Rental - Overcharged for rental and was told they can’t help me
Thrifty Car Rental - Overcharged for rental and was told they can’t help me
Thrifty Car Rental - Overcharged for rental and was told they can’t help me
I paid for the rental up front and was charged $337.72 for supplemental insurance and other things that I was never explained about. When I called for an explanation I was told that I signed the contract and there is nothing that can be done. So Im out almost a $1000 for a basic car with a damaged windshield and worn/ripped interior.
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Loss:
$338
Cons:
  • Terrible customer service
  • Rude agents
  • Very long lines

Preferred solution: Full refund

User's recommendation: Do not rent from Thrifty and if you do - make sure they give you a copy of the contract and explain all the charges!

Comment
1
Elisa T Afs

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 Verified Reviewer | map-marker Orlando, Florida
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#4961604 
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Cobro incorrecto

Thrifty Car Rental - Cobro incorrecto
Hize una reservación K510275**** había pagado su totalidad al recogido del mismo cuando fui a recoger la guagua que era de 7 pasajeros me querían dar un carro de 5 lo cual no estuve de acuerdo Porque yo pague por una guagua de 7 Tuve que dar una tarjeta de crédito donde me iban a retener una cantidad y cuando devolviera la guagua me los devolvían y no fue así
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Loss:
$124444
Cons:
  • No tienen a nadie que habla espanol
  • Que pague por una guagua y me querian dar un carro

Preferred solution: Full refund

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Kalayha S
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#5043898 
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6 wait for rental car

Thrifty Car Rental - 6 wait for rental car
I have been waiting all day to pick up rental car. You took my money now I have to but I havent got a
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Loss:
$200

Preferred solution: Full refund

User's recommendation: 6 hours wait

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Marc M Ugy

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 Verified Reviewer | map-marker Bayan Lepas, Pinang
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#5189109 
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Displeased with the car and safty issues

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1.8
I booked a full size car and received a midsize. I'm 6'5" and can hardly get in or out without hurting myself. They don't offer any contact number or any way to resolve it.
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Pros:
  • Price
Cons:
  • Delivering on promise

Preferred solution: What I paid for.

User's recommendation: Don't do it.

Comment
1
Kiwi J Phn

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 Verified Reviewer | map-marker Bellevue, Washington
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#5160690 
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Misinformation & Horrible Customer Service

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1.0
Thrifty airport location in Memphis are a unprofessional group of individuals. My confirmation email stated pick up time is 6:00 AM. Get here to find they are not open until 7 AM. Waited an hour for them open and I see the employee pulling up at 7:01 AM taking her sweet time getting to the booth. Then after providing ID and credit card the rude lady tells me it gonna take another 45 minutes for me to get my rental. This is insane. While sitting there waiting another employee finally show up and they are in front of us playing around as if they have no work or customers to handle. You cant just hire anyone companies.
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Anapaula Dvs

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 Verified Reviewer | map-marker Kurchatov, Central Federal District
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#4856249 
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Damage in rentes car

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3.1
Thrifty Car Rental - Damage in rentes car
Broken wilndshield due to little stone from other car on interstate. On the phone for more then an hour. No solution. Promise to call me back never fullfilled. Left alone with my family and no help in any form. In line with first experience. Had to wait for more then one hour by picknick because car wasnt ready. Zero excuses . Positive: the lady from customers care was nice.( but no solution)
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Pros:
  • Cheap
Cons:
  • Lack off serviceand care for customers

Preferred solution: a solution as discussies in the phone. i am driving with a broken windshield and kids in the car.

User's recommendation: Try another company.

Comment
1
Waldemar Baw

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 Verified Reviewer | map-marker Honolulu, Hawaii
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#4730321 
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Flat tire

Thrifty Car Rental - Flat tire
Thrifty Car Rental - Flat tire
Thrifty Car Rental - Flat tire
The company is telling me I need to buy the new tire for a car that was totally worn out. This was written by the tire repair man tire deemed unsafe to drive on or patch by lex Brody cona need to replace thrifty car rental Tia. From roadside assistance gave me permission to replace tire if renter paid the bill
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User's recommendation: Check your tires three hundred bucks

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Ruth P Eeq
map-marker Lincoln, Rhode Island
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#5177626 
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Tire issue

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1.0
Our vehicle said low tire pressure. We have been trying to contact Thrifty for 2.5 days. Left voice-mail, spoke eith Hertz, spoke with roadside assistance. No one will help us. No one seemed concerned for our safety. Customer service is non existent. We had to go to a tire store and have the spare put on. We wanted to get another rental but was told by Hertz eho answered the phone no cars were available.
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User's recommendation: Don't use Thrifty

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JAMES A Fvb

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#5073782 
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Over charged

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1.4
Updated by user Oct 08, 2023

They basically did a bait and switch on me and after waiting like two hours to get to the rental counter I was just anxious to get my car and go, I should have paid more attention on the details,. I did have a quote from Expedia that I thought would be upheld but no!, I did stop the deposit payment to Expedia but my rental fees still added up to over double of my original quote.

Original review Sep 08, 2023
I was upgraded to a larger vehicle that I did not request. All of my fees increased with that upgrade. I was also charged a complete additional day for returning the car less that an hour late, it also took them additional time to check in my car after returning do to the holiday weekend so basically I was charged extra for their incompetence not to mention that I waited over two hours to get my car in the beginning, they falsely advertised their rental rates and inturn ripped everyone off!
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Loss:
$155
Cons:
  • Too many to list

Preferred solution: Price reduction

User's recommendation: Don't fall for their tricks, be clear what your getting before leaving te counter!

Comment
1
Bruno V Mse

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 Verified Reviewer | map-marker Chicago, Illinois
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#5050361 
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Complain about unfair upgrade

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1.0
We have ordered via CarTrawler a mid class SUV but after 3 hours waiting in chicago the car still wasn't avable. so we asked for an other car but they only offers a bigger one for more then the double price. After such a long trip with my familie we agreed but i think that was not very kind an fair. I am a frequently flyer and i think you have a much better custumes service that it seems. So please let me know how we can solve this problem.
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Loss:
$1500
Pros:
  • Good prices
Cons:
  • Bad customer service

Preferred solution: Price reduction

User's recommendation: Do not Rent at Thrifty/Chicago

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Marlisa Flu
map-marker Ocala, Florida
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#5171811 
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I am calling four days and can’t get my rental close out

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1.8
I cant recommend Thrifty to them I drop off the rental on the 28of September about 4-415am no attendant was there the notice says drop off the keys in the drop box and leave no one has called me as yet I am calling four days now oh your vehicle has not been closed out how long does it take to close out a rental and let my deposit go in my account I cant recommend thrifty to anyone
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User's recommendation: I can’t recommend them to Thrifty

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Ronelle O Zuj

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 Verified Reviewer | map-marker Lake City, Georgia
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#5039535 
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Fraud thrifty

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1.0
I have called and talked to several people. You have 72hrs to refund my fuel charge before I contact my business account and call it fraud. the lady at the counter said I was going to be charged for the fuel needed to fill it. But what really happens is Im charged the full capacity of my tank. That is not what the lady told me. So there was about 2gallons gone and I was charged the full tank. Nope. You can either refund me 75% or Ill dispute the entire thing
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Loss:
$47
Cons:
  • After charges

Preferred solution: Price reduction

User's recommendation: Go elsewhere

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