My husband and I rented a car from Fort Myers, FL. The agent proceeded to tell us that we could have saved money by using AAA as the booking agent since a second driver was free, but wouldn't redo the rental agreement.
Then, the car smelled like smoke, had dirty windows, a tire with a slow leak and the air conditioning started to fail on the last day there. Then when you call to complain, customer service laughs at you.
They tell you that you should call roadside assistance, but my husband knows how to put air in a tire and for 24 hours, it was not worth calling for anew car and making a special trip to the airport. My advice is to never rent from Thrifty; their vehicles and customer service are lousy.
Product or Service Mentioned: Thrifty Car Rental Car Rental.
Reason of review: Poor customer service.
Monetary Loss: $557.
Preferred solution: Full refund.