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My sister rented a car on (nov11) and returned it on (nov 15) in Jacksonville i pr oceeded to go into the airport and I noticed that my cellphone was missing and at that point decided to report it to thrifty on their website later on that day after finding out that our...
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Company wrote 0 private or public responses to the review from Nov 22.
2.6
I liked
  • Car was ok
  • Vehicle
I didn't like
  • Poor after-sales service
#1405901
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My husband and I rented a car from Fort Myers, FL. The agent proceeded to tell us that we could have saved money by using AAA as the booking agent since a second driver was free, but wouldn't redo the rental agreement. Then, the car smelled like smoke, had dirty...
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Company wrote 0 private or public responses to the review from Sep 11.
#1352731
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Thrifty Car Rental - Horrible experience

I booked through Travelocity and knew my fees. When I picked up my car, the lady at the counter did not go over any costs. I told her I didn’t want any add on fees. I’ve never paid for rental insurance. They added Insurance without my permission to the bill at an extra $210 for a weekly rental. I did not know this until the day I turned in the car and after 3 calls and a visit to the counter, they are refusing to take it off.
Company wrote 0 private or public responses to the review from Jun 09.
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1276324
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This company isn't Thrifty, its Sh*ty. Everything mentioned below is from my experience dealing with them...... We rented a car on their website. They asked to enter the age of the driver which was 23. They quoted $253 dollars for a 2-week rental. They had a pop up to...
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Company wrote 0 private or public responses to the review from May 24.
1.0
#1263246
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After booking the car in August 2017 for a pick up date of April 1, 2018 we had went to the South Beach location only to find out it had moved. After finally locating the new location, the location was closed and we were unable to obtain our car. We contacted Thrifty...
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Company wrote 0 private or public responses to the review from Apr 03.
1.3
I didn't like
  • Horrendous customer service
  • Appalling customer service
  • Substitution car
#1225533
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I rented a car for Thrifty rental car via Expedia.com. At the time I scheduled the Rental at $93.30 with Travel Protection of $70.00. When I called Thrifty Rentals to confirm my dates, I was told that I would only have to pay a 15% deposit with a major credit card....
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Company wrote 0 private or public responses to the review from Oct 06, 2016.
1.0
I didn't like
  • Horrible customer service
#932083
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On august 26. i rented a Renault from the airport location in Vienna,i did the paperwork at the counter and was handed the key and was told to pick up the car in the garage.At the garage there was no Thrifty employee present at the time i helped myself to the car and...
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Company wrote 0 public responses to the review from Oct 04, 2016.
#931053
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I made a reservation for a Premium Vehicle. Once noticing I made the reservation for the wrong day I called and asked them to change it. They changed the date and told me I had to pay $16 extra...fine! I pay the money come back through to a rep and she tells me there...
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Company wrote 0 public responses to the review from Jun 28, 2016.
1.3
#873190
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Rented car at airport for three days to take mother to doctors app. Said i might need longer ,tolx me call...i called up for two more days said 48 a day ..no problem .could not get cheap flight till monday ,at airport askex if i sould keep for full 7 days or retun for...
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Company wrote 0 private or public responses to the review from Jun 24, 2016.
2.7
I didn't like
  • Getting lied to
#871439
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Thrifty Car Rental Car Rental Review

Made a reservation for small SUV in Sarasota. Wait in line for almost 2 hours. Despite the reservation, several customer were angry and yelling because they had to wait for their car!! I was charged for LDW that I never requested or approved. That is it, no more Thrifty!!!!
Company wrote 0 public responses to the review from Apr 12, 2016.
South Bradenton, Florida
#828210
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