Contact Thrifty Car Rental Customer Service

Filed a complaint w/Thrifty because they didn't have a car I reserved and instead downgraded us to a smaller car that wasn't suitable for our drive, while still charging the larger car's fee. I requested later they take the car back and upgrade us to something larger at the same cost as the original reservation for our 500-mile interstate hwy trip, but instead they closed the case with only an explanation of why it happened w/out an offer to help.

Things got worse when we stepped out the next day at 7 a.m. to begin our trip to find the right rear tire was flat on the small Chevy Trax we were given. Turned out ALL 4 tires were heavily worn/dry rotted, BADLY cracked on the sidewalls and between the tread (see pics). I called the CS number and was told they would replace the car if we took it back to BNA.

I changed the flat and we drove to BNA to exchange where they charged us $7 for the fuel for the 10 miles we drove their defective car! We needed to be in Durham, NC by 7pm w/it being an hour ahead, so we were already late. I hoped Thrifty would restart our rental time due to the trouble/loss of time, but they did not. We noticed that later when nearing the end of the day after completing our task in Durham, so we rushed to RDU to return it by 8 pm getting there 5 minutes past the 30-minute grace period, for which they charged us an extra hour fee.

The fuel charge was going to be over $10 per gal (!), despite the BNA office charging $3-$4 per gal if not filled, which is why we didn't take the time to stop for fuel. The check-in guy there was kind enough to give me a break on the fuel, but still charged for the extra time on top of the gas cost from that morning. I had to explain the whole situation for him to give me a break on fuel. I appreciated that, but the whole thing stunk and was made worse by Thrifty not being gracious by adding extra charges and not restarting the rental time that morning when given the replacement vehicle.

All this after the initial rep at BNA wouldn't admit they were out of our reserved car, instead beginning the interaction by trying to upgrade me to a more costly "more comfortable vehicle" W/OUT telling me the real issue. He finally admitted they were out of that size when I asked where it was. He offered only the small Chevy Trax at my same reserved price while claiming it was mid-sized like a Nissan Rogue - which was untrue! I would've been fine with a Rogue-sized car, but instead, we got a compact with high miles and dry-rotted tires.

It felt like I was dealing with sleazy used car salesman trying to snooker me with premium car deals/add-ons that amounted to more than our initial reservation cost. All this could have been avoided if they'd been as nice as Avis car rental at DIA in March, when we arrived to find the Toyota RAV4 reserved was depleted, so they upgraded us without question and at no ex charge to a larger, more expensive Toyota 4Runner. Avis was out of cars at BNA, which is why we had to rent from Thrifty.

We did FINALLY get the car we initially reserved, but only after all of that chaos, really bad customer service, and a super dangerous first car. Very, very bad business!

Rented a car from the pdx airport and mistakenly left our house/car keys in the rental. They said they had them so it didn't seem to be a big issue we would just go pick them up.

Nope! We needed an appointment. Okay, schedule an appointment to retrieve our property after trying to navigate their nightmare customer service system. Nope!

They didnt have them. We were asked to make another. After meeting back up with them at the airport again we finally got keys. At this point it has been nearly 2 months of trying to get them.

Great, at least we got them right?! Nope! Not our keys. After telling them they are the wrong keys they said "just try them and if they dont work then throw them away".

Ffs so now they are giving us random peoples property to appease us and make us go away. Well, this review is for us and the other poor bastards that had their property lost, found and knowingly givin to the wrong party. On their behalf i send thrifty a hearty *** Their policy and systems in place for their lost and found are broken and probably indicitive of how the rest of the company is ran. I will not do business with them again nor will the poor *** whos keys we ended up with.

Thrifty=incompetence. Not recommended.

Rented car on Friday July 28 at Kahului HI airport location, rental record number 42912****, reservation number K5084****F3, Agent advised rented Tahoe and pick the car of choice. Only Infinity cars available to choose from, parking lot attendant said there would be a delay until they could find on, did not know how long.

Decided to take Infinity that was in lot. Did not check gas level prior to leaving lot. Drove about 30 miles to Lahaina and low gas light came on. Found station and had to place 19.118 gallons of gas in vehicle at price of $4.949 due to shell discount of $.03 cents.
Called Thrifty number on rental agreement, placed on hold - no one answer after 11.32 hold.

Recalled number and could not get answer. Reading agreement, appeared number called closed at noon, so, so recalled number and was connected to roadside service. Explained situation and was advised to report the issue to customer care.

Attempted to follow her instructions for the link, but could not understand the lady I was talking with due to a hearing impairment. Hence writing to file complaint which she said would be resolved when I returned the car if I sent the issue to customer service today.
Please advise if I need to do anything else or contact a different department.
Thank you.
George Fougeron
813.442.9532
ghfougeron@***.com

My reservations was made on May 17, 2023 and my confirmation number is
K495234****. When we arrived to Thrifty/Dollar customer service line at 12:40 am after I flight was delayed, it was pure chaos, there were hundreds of people in line waiting on cars.

After several minutes in line the manager informed us that they were short of staff and cars. He informed us at that time he was not sure if they were able to accommodate the masses of customers with reservations. After waiting and waiting my husband and I left. My husband returned the next morning, same issue, this time the staff while on standing at the counters with the masses of people waiting in line for cars they did not have.

At this time Thrifty was waiting for the return of rental in order to accommodate the masses of reservations. This is poor business practice as well as customer service.

This customer reserved to many cars and were not able to fulfill their obligation to customers. I NEVER was able to get a car and had to spend my vacation without a car because this company dropped the ball.