Thrifty Car Rental - Complaints
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New ReviewerDear Ladies and Gentlemen,
I had a confirmed booking via third party (opodo) at DFW Airport on 19th of September 2020.
My booking was for Thrifty, but the counter was closed with a sign go to the Dollar Counter.
After waiting in the line for 70-80 minutes, I reached the counter and I provided my booking confirmation, the driverยดs license and my valid credit card.
After checking in the system I got following information: Yes you have a confirmed booking, but you booked it
1.) Only 20 hours ago
2.) Via a third party
So we have no car for you.
My question: But I prepaid it already and I have a valid booking confirmation
Answer from the Agent:
Thatยดs not interesting for Dollar, I always tell the costumer donยดt book online via a third party we dont have to give you a car,
So I just want to know because I am confused: Why are you confirming bookings via a third party if you donยดt want give cars to such a costumer?
And you can check, I am booking a lot of cars.
So fact is I will never book again a car at Thrifty, Dollar or Hertz and I will tell everybody I know, not to book also at this companies.
If I will not get an explanation, I will take further action, I think.
Believe me I never had such a situation before, except with Thrifty or Dollar.
Best Regards I hope to get an explanation.
Thanks
User's recommendation: dont book Thrifty.
Monetary Loss: $170.
Preferred solution: never book Thrifty again.
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