State: California Clear all filters (21 of 225 reviews match)
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I needed to rent a mini van because my in-laws are coming to California in a couple weeks. There will be 7 of us in total so I went over to Thrifty/Dollar to make sure a mini van would be large enough for all the people and all the luggage. I walked in and asked the...
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Company wrote 0 public responses to the review from Jun 23, 2017.
I didn't like
  • Customer service
#1065125
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I made a reservation online and had a friend drop me off at the airport only to find out that Thrifty doesn't take debit cards from local residents. I called for a manager who told me it's stated on their web site under terms and conditions, cause it sure enough did...
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Company wrote 0 public responses to the review from Jun 17, 2017.
Anonymous
Anonymous

Dropped off at the airport ?Was that the only car rental agency there ?

1.2
I didn't like
  • Appalling customer service
  • Out-of-service self-service terminals
  • Poor communication and unintelligent uncaring manager
#1062574
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After paying $39.12 for my car on priceline.com I was then charged again $96.97. The receipt stated because I did not return to original location. However flights were being rerouted on our departure date so we had no choice to go to a different airport. We told the...
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Company wrote 0 public responses to the review from Mar 06, 2017.
1.0
I liked
  • Nice fuel efficient car
  • Good car
I didn't like
  • Poor customer service
#1017468
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Recently rented a car through Firefly, two days before for the trip I was contacted by Thrifty saying that Filrefly is out of business and I would be taken care of by Thrifty. I arrived at the airport only to find the Thrifty counter was closed with a sign saying go...
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Company wrote 0 public responses to the review from Jun 20, 2016.
1.0
#868933
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Las Vegas airport Thrifty engage in deceptive and unfair practices. I expressly refused to pre-pay gas for my trip from Vegas to LA advising that my passengers were going to be covering fuel, he went ahead and added it to my order anyway. I didn't check my receipt...
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Company wrote 0 public responses to the review from May 28, 2016.
1.9
I liked
  • Vehicle
I didn't like
  • Customer service
#856091
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I was Scammed by Thrifty Auto Rentals. I book the car on line for $112 upon arrival they tried to charge me $650.00 or 5 times my booking costs. They negotiated down to $450 and I told them they could place the car up their back sides. I walled next door and got the...
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Company wrote 0 public responses to the review from May 26, 2016.
Anonymous
Anonymous

How do these people stay in business

1.0
I didn't like
  • Fair prices
  • Illegal pricing practice
  • Customer service in us cannot help with issues
#855000
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Rented a vehicle for seven days and purchased their insurance. We had accident where another vehicle lost control to avoid a hole in his lane and completely knocked my driver side mirror. We all stopped and agreed that we had to wait for police to generate report....
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Company wrote 0 public responses to the review from May 21, 2016.
I liked
  • Vehicle
I didn't like
  • Customer service
#851797
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I rented a car online in my husbands name for our trip. When we arrived to pick up the car I tried to pay with my credit card (because my husband had gone to get our bags) the gentleman helping me told me that if I were to pay with my credit card it needed to be my...
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Company wrote 0 public responses to the review from Apr 08, 2016.
#826060
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Show

Thrifty Car Rental Car Rental Review

Another experience that I had with Thrifty was in Michigan. The odometor reading was not correct when picking up the car. I didn't realize this until I dropped off the car. They tried to to charge me for approx 200 miles in extra mileage. Never trust the people at the desk. Check for yourself.
Company wrote 0 public responses to the review from Mar 18, 2016.
2.0
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Reliability
Website
#812726
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Recenly visited Virginia. I paid for the rental car using my credit card. I returned the car at the end of the visit on time. I received a bill for "toll fees" issued via transponder. After reviewing the list of charges, none were in Virginia. A total of 23. None...
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Company wrote 0 public responses to the review from Mar 18, 2016.
2.6
#812658
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