State: California Clear all filters (21 of 223 reviews match)
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I needed to rent a mini van because my in-laws are coming to California in a couple weeks. There will be 7 of us in total so I went over to Thrifty/Dollar to make sure a mini van would be large enough for all the people and all the luggage. I walked in and asked the...
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I didn't like
  • Customer service
#1065125
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I made a reservation online and had a friend drop me off at the airport only to find out that Thrifty doesn't take debit cards from local residents. I called for a manager who told me it's stated on their web site under terms and conditions, cause it sure enough did...
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Anonymous
Anonymous

Dropped off at the airport ?Was that the only car rental agency there ?

1.2
I didn't like
  • Long line
  • Out-of-service self-service terminals
  • Very poor customer service
#1062574
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After paying $39.12 for my car on priceline.com I was then charged again $96.97. The receipt stated because I did not return to original location. However flights were being rerouted on our departure date so we had no choice to go to a different airport. We told the...
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1.0
I liked
  • Good car
  • Nice fuel efficient car
I didn't like
  • Poor customer service
#1017468
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Recently rented a car through Firefly, two days before for the trip I was contacted by Thrifty saying that Filrefly is out of business and I would be taken care of by Thrifty. I arrived at the airport only to find the Thrifty counter was closed with a sign saying go...
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1.0
#868933
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Las Vegas airport Thrifty engage in deceptive and unfair practices. I expressly refused to pre-pay gas for my trip from Vegas to LA advising that my passengers were going to be covering fuel, he went ahead and added it to my order anyway. I didn't check my receipt...
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1.9
I liked
  • Vehicle
I didn't like
  • Customer service
#856091
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I was Scammed by Thrifty Auto Rentals. I book the car on line for $112 upon arrival they tried to charge me $650.00 or 5 times my booking costs. They negotiated down to $450 and I told them they could place the car up their back sides. I walled next door and got the...
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Anonymous
Anonymous

How do these people stay in business

1.0
I didn't like
  • Customer service in us cannot help with issues
  • Fair prices
  • Illegal pricing practice
#855000
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Rented a vehicle for seven days and purchased their insurance. We had accident where another vehicle lost control to avoid a hole in his lane and completely knocked my driver side mirror. We all stopped and agreed that we had to wait for police to generate report....
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I liked
  • Vehicle
I didn't like
  • Customer service
#851797
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I rented a car online in my husbands name for our trip. When we arrived to pick up the car I tried to pay with my credit card (because my husband had gone to get our bags) the gentleman helping me told me that if I were to pay with my credit card it needed to be my...
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#826060
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Thrifty Car Rental Car Rental Review

Another experience that I had with Thrifty was in Michigan. The odometor reading was not correct when picking up the car. I didn't realize this until I dropped off the car. They tried to to charge me for approx 200 miles in extra mileage. Never trust the people at the desk. Check for yourself.
2.0
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Reliability
Website
#812726
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Recenly visited Virginia. I paid for the rental car using my credit card. I returned the car at the end of the visit on time. I received a bill for "toll fees" issued via transponder. After reviewing the list of charges, none were in Virginia. A total of 23. None...
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2.6
#812658
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