3 days on Maui. Spent 2 hours of it with 50 others at Thrifty checkout.
Why? They oversold their fleet and couldn’t clean cars fast enough as they were being returned. We all begged to take unwashed cars, but on-site management wouldn’t allow it.
Dollar representatives were seen joking and laughing about unrelated issues, clearly not taking the situation seriously. Paid $150 extra for an earlier flight to meet friends for our pre-paid luau, and wasted most of the time at thrifty.
Product or Service Mentioned: Thrifty Car Rental Car Rental.
Reason of review: Poor customer service.