clark c Dtp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Schenectady, New York

Over charged

Thrifty Car Rental - Over charged
Went to pick up my car said I reserved a electric one I didn't said want a gas model charge me at 98 dollar upgrade scam then 36 dollar road serve it's there car why should I pay for road service another scam would take my personal car ins another scam .I will never use them again and telling everyone to stay wayver never use them total rippoff and scamne
View full review

User's recommendation: Never use them total rip off stay away

Ellen Y Nso
map-marker San Jose, California

Lost item

No person answers the phone for a problem. service is non existence. No one to help with an emergency
View full review
Loss:
$500
Cons:
  • No phone support at all
  • No customer service at all

Preferred solution: Apology

User's recommendation: No customer service at all. No way to contact anyone in an emergency

Carlos L Jmo

No me an devuelto el depósito

Alquile el auto no e recibido el depósito para atrás cuando lo alquile me dijeron eso e esperado más de 2 semanas y nada quiero saber q a pasado se pueden comunicar al 939. 645 **** lo antes posible por favor
View full review
Pros:
  • Son excelente

Preferred solution: Full refund

User's recommendation: Si

Anonymous
map-marker Los Angeles, California

I still have no response in regards to my rental that I was overcharged on. I’ve called him twice and I have been told someone will get back to me and no one has gotten back to me. My phone number is

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had two identical rentals. Ive already called and made two complaints on them. My number is 808-864-**** and no one has gotten back to me yet.
View full review
Anonymous
map-marker Oakland, California

Over charged

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My contract says one quote and 20.00 a day and thrifty charged me 33.00 after i return my vehicle. This was not an authorized please refund me or I will file a claim.
View full review
Joan W Kdw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rental

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No answer Can't talk with anyone Tried to get a working number Impossible Can't even email anyone And had to write "at least 100 symbols" for this to go through
View full review

Preferred solution: How do I get a car that is reserved after 11:30 pm?

April W Suk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Over charged

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Thrifty Car Rental - Over charged

I was quoted a mid size car at $45.89 a day, ×'s 4 days = $183.56. They charged my card $936.64!!!.

When i arrived they had one vehicle available, an electric one. The guy working said "you don't want that" and ran to get another one from the drop off ones. It was VERY dirty, stains on all the seats from wheeled luggage, food stains on driver seat, etc. I myself washed EVERYTHING, so much for their Covid protocol!!!.

Then they charged me "Outside Washing" $400.00.

How the *** does that even make sense???. Besides everything extra they charged, I would NEVER recommend this "Cheap" car rental Angry Angry Angry .

View full review
Loss:
$750
Cons:
  • Charges

Preferred solution: Price reduction

User's recommendation: NEVER fall for their "Cheap" service.

1 comment
James D Xfi

ABSOLUTELY

Cameron D Gsz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Lost our keys, they gave us random ones instead.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Thrifty Car Rental - Lost our keys, they gave us random ones instead.

Rented a car from the pdx airport and mistakenly left our house/car keys in the rental. They said they had them so it didn't seem to be a big issue we would just go pick them up.

Nope! We needed an appointment. Okay, schedule an appointment to retrieve our property after trying to navigate their nightmare customer service system. Nope!

They didnt have them. We were asked to make another. After meeting back up with them at the airport again we finally got keys. At this point it has been nearly 2 months of trying to get them.

Great, at least we got them right?! Nope! Not our keys. After telling them they are the wrong keys they said "just try them and if they dont work then throw them away".

Ffs so now they are giving us random peoples property to appease us and make us go away. Well, this review is for us and the other poor bastards that had their property lost, found and knowingly givin to the wrong party. On their behalf i send thrifty a hearty *** Their policy and systems in place for their lost and found are broken and probably indicitive of how the rest of the company is ran. I will not do business with them again nor will the poor *** whos keys we ended up with.

Thrifty=incompetence. Not recommended.

View full review
Loss:
$150
Pros:
  • Car moved
Cons:
  • General dissorgination and incompetence

Preferred solution: My house/car keys or money to replace them.

User's recommendation: You probably shouldn't use them. If you do expect to be frusterated and treated like unimportant garbage if an issue arrises.

Anonymous
map-marker Rancho Cucamonga, California

The car my husband and I got at rental at airport has strong cigarette smoke smell. Haven’t been able to get ahold of customer service.

Havent been able to get ahold of customer service about the bad cigarette smell in the car when we got it. We dont smoke
View full review
Vi Qrj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

We wish to gain access to Manage My Booking but...

We wish to gain access to Manage My Booking but we are unable to get in we are receiving error message saying that the page does not exist (404 error code). Please can you advise and also supply us with a contact telephone number. We wish to print out the voucher confirming our booking details for car hired in Sweden. Please can you help. Thank you.
View full review
Connie S Kon

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Houston, Texas

Dispute a charge

Thrifty Car Rental - Dispute a charge
Customer service at pick up was so rude, I reserved car prior because I wanted No extra insurance purchased! My daughter picked up car and felt pressured to purchase insurance. I have tried to get this removed but can not get a straight answer from my several calls to Thrifty. I will NEVER use Thrifty again!!!
View full review
Loss:
$75
Cons:
  • Can notspeak to anyone with knowledge of buisness

Preferred solution: Price reduction

User's recommendation: Stay away

Faustino J Yry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Uso de credito

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tengo un crédito que no puedo Riki zar por no poder comunicarse con el personal no tienen número de teléfono disponible así que tienen forma de poder redimir el crédito de dinero ya pagado
View full review
Loss:
$659
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Servicio al cliente no existe

Clarice Xwt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Never again

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Thrifty Car Rental - Never again

*** This is the worst place ever. I rented a full size car from thrifty at the Atlanta airport.

Stood inline over two hours to be rudely spoken to by the staff that I would have to wait over an hour for a car I paid in advance for. Needless to say I missed a meeting I was to attend three hours after my flight arrived! They sold rentals in advance and didnt have the vehicles available.

Called the customer service number and they stated only the staff at the counter at the location Im at would be able to help. Lack of communication, lack of customer support, lack of concerns about the paying customer!

View full review

User's recommendation: *** no

Anonymous
map-marker Houston, Texas

I have extra charge

I bought a package where I had a room, flight and car rental when I left the car I left it like when I got it one day later I get a charge of 173$ which I had already paid. Then I call customer service and no one answer's everything is by email in need to talk to some one vut no one answers AngryWtf
View full review
Ilko I

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To help other customers and to avoid this ent a car company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Thrifty Car Rental - To help other customers and to avoid this ent a car company
Thrifty Car Rental - To help other customers and to avoid this ent a car company - Image 2
Updated by user Oct 18, 2023

The reservation was booked and confirmed by Orbitz. Itnarary # 726457****9806, conformatio K602295****

Original review Oct 18, 2023
After a day trip from Europe, we were left at DFW Rental Car Service with no service (office closed at least 1h early). All the other 13 offices refuse to help us ("We do not have a car for you"). We paid $ 500.00 to a private taxi to bring us home - 217 miles driving for 3 hours at 10:30 PM on September 11, 2023. Please avoid this company.
View full review
Loss:
$500
Pros:
  • No pros to be add
  • No pros to be added
Cons:
  • Customer service
  • No refund offered

Preferred solution: Apology

User's recommendation: Please avoid Thrifty rent a car services, 0 stars for services