Thrifty Car Rental
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Schenectady, New YorkOver charged
User's recommendation: Never use them total rip off stay away
Lost item
- No phone support at all
- No customer service at all
Preferred solution: Apology
User's recommendation: No customer service at all. No way to contact anyone in an emergency
No me an devuelto el depósito
- Son excelente
Preferred solution: Full refund
User's recommendation: Si
I still have no response in regards to my rental that I was overcharged on. I’ve called him twice and I have been told someone will get back to me and no one has gotten back to me. My phone number is
Over charged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRental
Preferred solution: How do I get a car that is reserved after 11:30 pm?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaOver charged
I was quoted a mid size car at $45.89 a day, ×'s 4 days = $183.56. They charged my card $936.64!!!.
When i arrived they had one vehicle available, an electric one. The guy working said "you don't want that" and ran to get another one from the drop off ones. It was VERY dirty, stains on all the seats from wheeled luggage, food stains on driver seat, etc. I myself washed EVERYTHING, so much for their Covid protocol!!!.
Then they charged me "Outside Washing" $400.00.
How the *** does that even make sense???. Besides everything extra they charged, I would NEVER recommend this "Cheap" car rental .
- Charges
Preferred solution: Price reduction
User's recommendation: NEVER fall for their "Cheap" service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonLost our keys, they gave us random ones instead.
Rented a car from the pdx airport and mistakenly left our house/car keys in the rental. They said they had them so it didn't seem to be a big issue we would just go pick them up.
Nope! We needed an appointment. Okay, schedule an appointment to retrieve our property after trying to navigate their nightmare customer service system. Nope!
They didnt have them. We were asked to make another. After meeting back up with them at the airport again we finally got keys. At this point it has been nearly 2 months of trying to get them.
Great, at least we got them right?! Nope! Not our keys. After telling them they are the wrong keys they said "just try them and if they dont work then throw them away".
Ffs so now they are giving us random peoples property to appease us and make us go away. Well, this review is for us and the other poor bastards that had their property lost, found and knowingly givin to the wrong party. On their behalf i send thrifty a hearty *** Their policy and systems in place for their lost and found are broken and probably indicitive of how the rest of the company is ran. I will not do business with them again nor will the poor *** whos keys we ended up with.
Thrifty=incompetence. Not recommended.
- Car moved
- General dissorgination and incompetence
Preferred solution: My house/car keys or money to replace them.
User's recommendation: You probably shouldn't use them. If you do expect to be frusterated and treated like unimportant garbage if an issue arrises.
The car my husband and I got at rental at airport has strong cigarette smoke smell. Haven’t been able to get ahold of customer service.
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Verified ReviewerWe wish to gain access to Manage My Booking but...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Houston, TexasDispute a charge
- Can notspeak to anyone with knowledge of buisness
Preferred solution: Price reduction
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasUso de credito
- No customer service
Preferred solution: Full refund
User's recommendation: Servicio al cliente no existe
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | New York, New YorkNever again
*** This is the worst place ever. I rented a full size car from thrifty at the Atlanta airport.
Stood inline over two hours to be rudely spoken to by the staff that I would have to wait over an hour for a car I paid in advance for. Needless to say I missed a meeting I was to attend three hours after my flight arrived! They sold rentals in advance and didnt have the vehicles available.
Called the customer service number and they stated only the staff at the counter at the location Im at would be able to help. Lack of communication, lack of customer support, lack of concerns about the paying customer!
User's recommendation: *** no
I have extra charge
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo help other customers and to avoid this ent a car company
The reservation was booked and confirmed by Orbitz. Itnarary # 726457****9806, conformatio K602295****
- No pros to be add
- No pros to be added
- Customer service
- No refund offered
Preferred solution: Apology
User's recommendation: Please avoid Thrifty rent a car services, 0 stars for services
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ABSOLUTELY