Stellan H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Columbia, South Carolina

Errant charges tacked onto my rental agreement !!!!!2 Days!!!! after the rental had finished!!!!!

H

CHARGING ME 30.25 ADDITIONALLY 2 DAYS AFTER THE RENTAL IS FINISHED!!!!!!

I am a loyal customer of Thrifty. I rented your car on the 9th and the car was charged out.

It was finished. I returned the car ON TIME!!!! AND without any damages. Also, when I went out to get in the card, NOT ONE OF YOUR EMPLOYEES WAS THERE TO TAKE MY SHEET!!!!!

AND the only thing to do was to exit the garage!!! I want this charge removed and not charged. YOU HAVE NO RIGHT!!!!! ALSO, if you are going to try and charge someone for the additional charges, you need to explain exactly what the charges are!!!!!!!

Not use some coded language !!!! I am livid and will let everyone know how I was treated by your company!!!!! The rental agreement was done at 56.05 with 0 due. If you guys need to charge SOMEONE ELSE don't put it on my card!!!!!!

How fraudulent.

Oh by the way, I called the # 803 822 **** and the woman put me on hold for 20 minutes and then just hung up on me. When I tried to call back, she would not even answer!!!!How rude Thrifty!

View full review
Loss:
$30
Cons:
  • Waiting
  • Numerous phone calls to get resolution
  • Rude clerk

Preferred solution: DO NOT CHARGE OR BOTHER ME ABOUT THE 30.25 CHARGES!!!! DO NOT CHARGE ME FOR WHAT IS OBVIOUSLY SOMEONE ELSE'S MISUSE OF THE CAR SINCE IT'S 2 DAYS AFTER THE RENTAL WAS DROPPED OFF!!!!!

User's recommendation: DO NOT USE. THEY CHARGE YOU FOR SOMEONE ELSE'S MISUSE OF THE CAR!!!

Benjamin B Bbw
map-marker Arlington, Virginia

Rental car certificate

Im good to go thank you. I was able to submit my rental car certificate. The amount was then deducted from my ending bill. Thank you for your help and consideration in this matter.
View full review
Pros:
  • Car was ok
Cons:
  • Extra fees

Preferred solution: The issue was resolved.

Anonymous
map-marker Palm Springs, California

Overcharged for guaranteed online agreement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Prepaid credit card for car rental in Palm Springs, California. Upon return home found that Thrifty charged an additional +$400 to my credit card than what was agreed to prior to travel. Company failed to assist me in trying to address this issue numerous times. Hotwire.com was the online travel agency that I booked with. They also were if no help in addressing this overcharge numerous times.
View full review
Cons:
  • Representatives lack of customer service
  • Pricing policy
  • Lack of refund

User's recommendation: Avoid Hotwire.com and parent company Expedia for online travel plan assistance

Anonymous
map-marker Columbus, Ohio

Prepaid reservation but no cars available and no help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Thrifty Car Rental - Prepaid reservation but no cars available and no help

I prepaid my Thrifty car rental for an SUV through Spirit Airlines at the Columbus, Ohio airport. When I arrived I waited in line.

When I got to the counter there were no cars. The agent would not call Thrifty on my behalf. I pleaded with her to call Hertz. After consulting with another employee she reluctantly called .

Others before me had the same experience and were angry. They could have informed us while waiting in line. I went to Hertz where I rented a Kia sedan at at much higher rate. I called Thrifty and they offered to reimburse me my fare but refused to pay the difference charged my Hertz.

I called customer service and after 30 minutes on hold spoke to George, employee #90080 who told me a supervisor would call today and I would receive a case # via email. I did not receive a call or an email with the case # from Thrifty. In addition, Hertz said this happens all of the time with Thrifty after 6:00pm. I tried to contact Thrifty customer service today at 4:35pm.

The recording says customer service is open until 7:00pm Central time but the recording says the office is closed. No one answers at the Blue Chip number provided

View full review

User's recommendation: Never use Thrufty. Dishonest, unprofessional and false information regarding hours of availability

Phillip F Ztp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irving, Texas

Need to release authorization funds

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Please can a manager or supervisor call me Monday morning or ASAP regarding my previous transaction with you guys its been going on for to long I need help you guys keep sending a authorization code to my account pls I need help from a supervisor or manager pls help
View full review
Loss:
$2
Cons:
  • Everything about this place
  • Csr actions causing domino effect in customers lives

Preferred solution: Full refund

User's recommendation: Worst to rent with

Anonymous
map-marker Hyattsville, Maryland

Roadside assistance unavailable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have a flat tire and there is no spare in the trunk. I called the roadside assistance number and have been on hold for 2 hours. I am unable to drive the car and I have been unable to get a human being on the line. I am stuck in a bad part of Baltimore, MD and Thrifty customer service is completely absent. WTF is wrong with this company? I will NEVER rent another car from this company ever again.
View full review
Penny H Lge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Illegal credit card charge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I booked a car rental via Orbitz. Car was with Thrifty with pickup of 9/11 and return 9/15.

When Arthur arrived in Denver, there was NO Thrifty shuttle. After waiting 30 minutes, someone noticed a sign on the Hertz shuttle. So they all got on. At Hertz, there was a huge line and it took over an hour and a half for him to rent the car.

On 9/15, he attempted to return the car to Thrifty only to find the lot LOCKED UP!! So he took the car to Hertz and left it with the attendant. On 9/22 I just happened to look at my Chase credit card bill and found charges from Thrifty...9/19 $66.00, 9/20 $67.00, 9/21 $66.00 and 9/22 $67.00. So Arthur immediately called Thrift customer service.

They said it was a daily charge for a late rental return. THE CAR WAS RETURNED ON TIME! Today, I look at my Chase credit card and find a charge on 9/25 for $527.16! After spending 20 minutes on hold, the person at Thrifty customer no-service, who was extremely difficult to understand because of her accent, said it is for late rental and could not be reversed.

She said they would have to do an investigation. Requested to speak to a supervisor and was told it would be 24 to 48 hours. This is not acceptable!!

I want this resolved NOW!!! I have already spent more time than I should have trying to get this taken care of!

View full review
Loss:
$527
Cons:
  • Appalling customer service
  • Extra fees

Preferred solution: Full refund

User's recommendation: STAY AWAY from THRIFTY

1 comment
Susan P Rsu

Thanks

Anonymous
map-marker Greer, South Carolina

Impossible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had a charge on my account a week after i returned my rental &; called the same day (November 20) to get an explanation. I was told the charge would be removed within 3 to 5 business days. Well that never happened, so i called again today. After holding for fifteen minutes, i got an agent who couldn't find my information & cut me off while i was giving her my credit card number. I would really appreciate some competent help resolving this issue & returning my money. Esther Ouellette Mageouellette@***.com
View full review

User's recommendation: Don't use thrifty unless you have lots of time & money to waste.

Anonymous
map-marker Richmond, Virginia

Very unhappy with charges

I booked a rental through Priceline with Thrifty. I was given a price, but after viewing my credit card statement, the price was higher. I called Priceline to find out that Thrifty charged additional for gas. Right before I dropped the car off, I filled the car to "full". Overcharging customers is a crafty way to get more $. Even though the difference is small, I want my card refunded because I know I gassed the car before dropping it off. I will not use this car company again! People please watch your credit card charges, I don't trust this company!
View full review

User's recommendation: go elsewhere

1 comment
Susan P Rsu

thanks

Hilda F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need refund

my refund need to be released times are hard and i need food j5950****a3
View full review
Loss:
$134

Preferred solution: Full refund

Alan G Ewv
map-marker Miami, Florida

I have been inform with false information

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The assistant at the desk told me that tolls in miami cost between 10 and 20 dollars and thats not true. I want you to refund the cost for tall or i will initiate legal actions against the company. Rental record number 59553****
View full review
Loss:
$73
Pros:
  • Clean vehicle
Cons:
  • Lied me in the desc with the ave cost of tolls

Preferred solution: Full refund

User's recommendation: dont lie

VONRETTA P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Airport, Missouri

Wasn’t Treated Fair!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
To Whom This May Concern: I Ms. Perry wasnt treated fair at all this morning on 9/11/2020! I Rented a Car from this place on 9/9/2020 I was to return thee Vehicle on 9/10/2020 instead I was late I called the customers service department informed them that I would be late! And will get the car there real real soon! On 9/11/2020! However they shut the car down while in route they had the car towed! I presume to the office! As Im addressing my concern thee assistance manger became aggressive as if I did something wrong to her! I didnt come There for all that I came to take care of my business! So I said Ive communicated with you all about it not arriving on time! Thee assistant Manager tells me to leave the building while waiting on the tow stated I cannot rent from them Ever! go back to my car as if Im not an adult! Its not acceptable the way I was treated! Someone Needs to address the employees at thrifty! Because Im a Human being, And we all are not the same!!! This couldve been handled way better! However this situation gets worst! On a $50 dollar rental she charged me with soooo many fees! Totaling $490.00 So Disturbing!! This is Not Right! Its Not Fair! All because The rental was late! And I communicated to them to let them know I was going to be late! I hope this reaches the right person! P.S. been renting from this place since 2011 had a situation just like this I communicated and never was a problem, Today It was Horrible!
View full review
Loss:
$490
Pros:
  • Filling up the gas tank
Cons:
  • Never know how to speak to customers

Preferred solution: Price reduction

User's recommendation: Please ask questions and more questions!

Anonymous
map-marker Sylmar, California

Thrifty car rental is a scam !

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Rented a car to al elderly woman who didnt speak English and took advantage of her with. I one to trans elate the contract. This is unfair and unjust !
View full review

User's recommendation: Never !

Marlene B Omw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Petersburg, Florida

Wrong class car

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Went through wisecars, voucher was a compact car. When at thirty I question the car I got which was a Ford Fiesta. Counter person said it was a compact car. It is not a compact car, I received a economy car instead. Would like an adjustment in payment
View full review
Leon J Mjb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

Good morning,

The problem I have is really not being heard. I rented a vehicle at JFK and I was told something different from the agreement I signed.

The person at the desk was a lady named Bobbie. She told me that the amount of my first receipt was a hold and that the other charge when I came back was to fall off. That was not true. In fact I didn't need the insurance on the car and I was charged for a few more days on the vehicle.

When you're trying to ask questions over the phone, I'm met with someone who I can barely understand.

I should've been able at least get in contact with the front desk. This was annoying and has caused me to maybe avoid this business all together.

Please contact me if you'd like to keep my business.

Leon Johnson

View full review
Loss:
$350

Preferred solution: Full refund

  • 1
  • ...
  • 22
  • 23
  • 24
  • 25
  • 26
  • ...
  • 44